Ring is recalling 350,000 smart doorbells in the US after getting reports of some catching fire giving 8 people minor burns and causing property damage.
The Amazon-owned company issued a recall on Tuesday of hundreds of thousands of second-generation doorbells sold in the US and roughly 8,700 more sold in Canada.
The video doorbells were sold on Ring’s website and on Amazon between June 2020 and October 2020. According to a notice by the US Consumer Product Safety Commission (CPSC), the video doorbells can overheat when the wrong screws are used for installation posing fire and burn hazards.
The company has received 85 incident reports of people using incorrect screws in the device and 23 reports of doorbells catching fire and causing property damage as well as 8 reports of causing people minor burns.
“The safety of our customers is our top priority”, said a Ring spokesman. “We have and will continue to work cooperatively with the CPSC on the issue and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices”.
Customers who purchased the Doorbells can check whether their Ring doorbells are impacted by the recall on the company’s website by entering the model and the serial number printed on the back of the device.